You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.
We may collect and store the following personal information:
i. email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
ii. transactional information based on your activities on the Website
iii. postage, billing and other information you provide to purchase or dispatch an item;
iv. community discussions, chats, dispute resolution, correspondence through our Website, and correspondence sent to us;
v. other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information;
vi. additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);
vii. information from other companies, such as demographic and navigation data; and
viii. other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).
All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Company not being able to process your request.
We collect personal data through several methods which include but not limited to the communication between you and us and the information you have provided to us by whatsoever means. We only keep personal data for as long as is necessary to satisfy the specified Purposes, for which it was collected.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. You agree that we may use and store your personal information to:
i. Provide the services and customer support you request;
ii. Resolve disputes, collect fees, and troubleshoot problems;
iii. Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions;
iv. Customize, measure and improve our services, content and advertising;
v. Tell you about our services and those of our corporate family;
vi. Send you targeted marketing, service updates, and promotional offers; and
vii. Compare information for accuracy, and verify it with third parties.
viii. Provide aggregate information to our partners about our users (e.g. 400 women within the age of 20-30 have purchased this item) without disclosing information about identifiable individuals.
We don’t sell, share or trade your personal information to third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, to deliver products that you purchase from our website, we may pass your name and address on to a third party such as our courier service company or supplier of choice in order to make delivery of the product to you.
Your personal information may be disclosed or shared for the following purposes:
i. Company’s related corporations and employees to provide products and services to you.
ii. Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links(including paid listings and links), processing credit card payments, investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
iii. Business partners, vendors, commercial retailers in relation to providing us with benefits.
iv. Our professional advisers such as lawyers.
v. Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity.
You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or becomes inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law. Otherwise, your personal information will be destroyed by us once we confirm there is no use for it.
If you would like to obtain further information on limiting the processing of your personal information, kindly email our customer service.
We use “cookies” (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies that are:
i. We offer certain features that are available only through the use of cookies.
ii. We use cookies to help identify you and maintain your signed-in status.
iii. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
iv. You are always free to decline our cookies if your browser permits, although doing so may affect with your use of some of our sites or services.
v. You may encounter cookies from third parties on certain pages of the Website that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)
By continuing to use our Website, you consent to the processing of your personal data in accordance with the Privacy Policy, Terms & Conditions and Seller Agreement by Company.
We review and update this Privacy Policy from time to time to reflect the changes in law and business practices. Please check our Privacy Policy each time you visit our website so as to be aware of the most recent applicable version of the Policy.
