Shipping Policy
Crafted with care, delivered with intention — here’s everything you need to know about receiving your crystal treasures from ICRYSTAL.
Delivery Timeline
We aim to deliver your order within 3 working days from the date it’s shipped. For items sourced from our outlets or external inventory, please allow 5–14 working days. Deliveries typically happen between 12:00 PM – 6:00 PM, Monday through Saturday.
Free Shipping Eligibility
We offer FREE shipping within Malaysia for all orders above RM250 (excluding shipping fees) and under 2kg in weight.
- Orders below RM250 will incur a standard shipping fee
- Free shipping applies to Malaysian addresses only
International Shipping
We currently ship to:
- Singapore
- China, Hong Kong, Macau, Taiwan
- Australia
For other international destinations, kindly contact our customer care team at customerservice@icrystal.asia.
Tracking Your Order
Once your order is shipped, a tracking number will be provided within 24 hours. You may check your delivery status here:
- PosLaju: www.poslaju.com.my
- City-Link Express: citylinkexpress.com
Missing or Delayed Orders?
If your order hasn't arrived within the estimated timeframe (2–5 working days after shipping), don’t worry—it may still be on its way. Note that orders with multiple items may be shipped separately. For assistance, feel free to reach out:
- Phone: +6010-816 2255 (10:30am – 6:30pm, Saturday to Thursday)
- Email: customerservice@icrystal.asia
Our Courier Partners
We proudly ship with trusted logistics partners including:
- PosLaju Courier
- City-Link Express
They share our passion for delivering your ICRYSTAL orders with care and speed.
Holiday Schedule
Please note that delivery schedules may be adjusted during public holidays. Any changes will be announced in advance on our website or social media channels.