Privacy Policy
Effective Date: 1 August 2025 • In compliance with the Personal Data Protection Act 2010 (PDPA), Malaysia
1. Collection of Personal Data
When you interact with iCrystal.asia, we may collect personal data such as your name, contact info, payment details, order history, IP address, and interactions with our site or team. Some information is collected automatically (e.g., device and usage stats), while others are provided voluntarily.
2. Purpose of Collection
- To process orders and manage deliveries
- To improve user experience and personalize content
- To provide customer support and order updates
- To send promotions (only with consent)
- To comply with legal and regulatory obligations
3. Data Disclosure
Your data may be shared with trusted third parties such as:
- Payment processors and courier services
- Marketing or analytics partners (internal use only)
- Legal advisors or governmental bodies when required
4. Security & Retention
We use industry-standard safeguards to protect your personal data. Data is only kept as long as necessary or legally required, after which it is securely deleted.
5. Access & Updates
You may access, review, or update your personal data by contacting us. Identity verification may be required for your protection. Some data may be retained to fulfill legal duties or prevent fraud.
6. Cookies
We use cookies to remember your preferences, enhance performance, and track engagement. You can disable cookies via your browser settings, but it may affect site functionality.
7. Consent
By using our website, you agree to our collection and use of your personal data as outlined here. Continued use of iCrystal.asia signifies ongoing consent.
8. Policy Updates
This policy may be updated to reflect changes in legal requirements or operations. Please review this page periodically for the latest version.
9. Contact Us
For questions or requests regarding your personal data, contact us at:
- Email: customerservice@icrystal.asia
- Phone: +6010-816 2255 (10:30am–6:30pm, Sat–Thu)